For storage tips, social & more:

Uncle Bob's Self Storage Reviews

- (972) 242-9400

Average Ratings

4.5 out of 5 stars
(4.5) 68 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.6
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.4

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

Review Us Today!

Customer Reviews

(19 Reviews)
4.0 out of 5 stars

By

Carrollton, TX

We still don't have a light that works near our unit so it's very dark.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
3.8 out of 5 stars

By

Plano, TX

There have been many times when we have tried to contact the Carrollton office and during normal business hours nobody would answer the phone.

Staff
 
2.8
Cleanliness
 
5.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Dallas, TX

Good job

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Carrollton, TX

Meet my needs

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Virginia Gardens, FL

ues self storage often this is best one yet

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Carrollton, TX

Location is neat, clean, and secure. Workers are friendly and helpful. Parking near the office is very limited and difficult. There is a problem with exiting the area. If I type in the gate access code on exiting, I do not have enough time to get back into my car and fasten my seat belt before the gate closes.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Dallas, TX

the space was clean and spacious and I was not looking at a dusty storage area.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
4.0
5.0 out of 5 stars

By

Dallas, TX

Wonderful experience during a stressful time. I am very pleased with the service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Farmers Branch, TX

I wish there was 24 hr accessibility and rates are high. When I am a long time customer of insurance I get special pricing or a discount.....not at uncle bobs.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.8 out of 5 stars

By

Carrollton, TX

I did notice a few burned out light bulbs on the back side of the property when I have visited at night

Staff
 
4.8
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Carrollton, TX

Thank you so much for your can-do attitude and always checking to see if there is anything you can do. Awesome customer service. Sincerely, Lisa Customer since 1997ish

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Carrollton, TX

Kelly (last name ?) was exceptionally helpful. You need more people like her.

Staff
 
4.7
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

I greatly appreciate your service. I never had a problem and always received great customer service. If I ever need storage again, I would definitely use Uncle Bob's again. Thank you and God Bless

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Carrollton, TX

kelly is awesome u guys r great god bless u all and keep up the good work

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Fort Worth, TX

Happy with everything so far

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Carrollton, TX

Keep up the good work. I'm a loyal customer because of your companies excellent customer service. Thanks for all you do!

Staff
 
4.7
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

dallas, TX

I like making payments online.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Carrollton, TX

Kelly is always friendly!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Carrollton, TX

Have rented units in both Arvada and Aurora Colorado locations and have been extremely pleased with the service. Facility in Carrollton, TX was clean and move in service was excellent; however, multiple calls to store manager required to resolve overpayment issue which, in my opinion, was unacceptable that I had to take the initiative to call back several times. Glad I moved back to Colorado!

Staff
 
3.5
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0

I wanted to take a moment to express what a wonderful experience that I had at your facility ...

Bruce, Dallas, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

READ ALL ABOUT IT

*Ratings and reviews taken from a survey of our current customers.