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Uncle Bob's Self Storage Reviews

- (716) 871-1568

Average Ratings

4.6 out of 5 stars
(4.6) 89 Ratings
Helpful/Friendly Staff
 
4.7
Appearance/Cleanliness
 
4.7
Expectations
 
4.4
Satisfaction
 
4.6
Likely to Recommend
 
4.7

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(20 Reviews)
5.0 out of 5 stars

By

Buffalo, NY

Very smooth visit

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Brooklyn, NY

The staff in Buffalo NY are honoring this company by their outstanding representation! we have use this company twice at two separate locations and can not thank the staff enough. From the phone call to the paper work, facilities and move out; it was a blessing to do business at Uncle Bob's Buffalo New York all these years.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buffalo, NY

I had a problem getting in to unit area at night, since I get out of work late door wasn't opening to unit area. They call me back and resolve it in seconds. Very happy to do business you would recommend to friends and family.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buffalo, NY

I was very stressed out when I rented the unit. The manager was not only interested in renting me the unit; but show concern about me. I would highly recommend your company.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Grand Island, NY

Overall, I was very happy with the service I received. Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Harborcreek, PA

it was my first time ever renting a storage unit I was very satisfied everyone in the office was very friendly and helpful and I would definitely come back and I would definitely recommend to all my friends and family

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Kenmore, NY

Easy experience

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rockville Centre, NY

Respectful of my limited time in the area. Since i was driving 8 hours to pick up my son from college you were able to accommodate my check in date request that your competition was not willing to do. Facility was brand new climate controlled safe and clean.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Buffalo, NY

Very satisfied! I would appreciate more lighting in the units.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.7 out of 5 stars

By

Kenmore, NY

Just that the plastic coverings over the top of the bins needs to be adjusted and secured better. Mice could easily get in, and I have seen them in the building. Thank you.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Williamsville, NY

The price to store my property was more than I wanted to pay, but the property/accommodations/ personnel were more than adequate.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.6 out of 5 stars

By

Kenmore, NY

really nice people and spaces

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Alpine, TX

I have an indoor, temperature controlled unit and the amount of dust or cobwebs created is much, much less than I could have imagined when first renting in 2007 or 2008.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Kenmore, NY

given very good service

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Buffalo, NY

keep up good work

Staff
 
4.2
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Buffalo, NY

Very impressed and satisfied

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Kenmore, NY

I have never used a storage facility before and was unsure what to expect. I was a little concerned since I have never had to store anything before. The staff at my location was extra helpful and friendly and made me feel that I was making a good choice.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Rochester, NY

Pam at my storage sight was absolutely wonderful! She made sure I had a clean dry space and even put a pallet in to protect my sensitive stuff from the ground. Very happy so far!

Staff
 
4.2
Cleanliness
 
3.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buffalo, NY

everything is great

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Tonawanda, NY

Hard to rate the office appearance because renovations require the staff work out of a trailer temporarily. Despite the challenges of this, the staff is still good humored & on top of things. All the staff we've had contact with here are awesome. Most appreciated!

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

As an owner of a local small business, I'm frequently visiting my storage unit. It's nice to ...

Lisa and Chris, Blasdell, NY

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.