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Uncle Bob's Self Storage Reviews

- (314) 209-7666

Average Ratings

4.7 out of 5 stars
(4.7) 116 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.7
Expectations
 
4.5
Satisfaction
 
4.6
Likely to Recommend
 
4.7

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

APO, AE

The Bridgeton, MO store took great care of me while I was renting a space at their location. Despite being overseas in Europe for almost the entire period I rented the space, they were very accommodating to anything and everything I needed. I will absolutely be recommending them to anyone who needs a space in the area.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bridgeton, MO

I always felt safe when accessing my storage unit, even in the evenings by myself.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cedar Hill, MO

I was so impressed by the attitude of person on phone who very politely talked with me on the phone. Even after I had to make several calls with questions. Thx

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

St. Louis, MO

I cannot say enough good things about Uncle Bob's! I have recommended it to just about anyone I talk to about my situation. It sounds crazy but I was actually sad to leave the unit. I had no idea what to expect as I had never used a facility like this before and I was pleasantly surprised. It was so clean and I felt like my things were safe at home. The staff was equally as impressive with their friendliness and knowledge about what would work for me at the best rate. I will definitely use them in the future if I need storage space. It was so nice to drive through and get a wave as if I was a neighbor. Uncle Bob's definitely gets my vote! Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bridgeton, MO

excellent

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

The staff was very polite and helpful and the unit is in excellent condition.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Maryland Heights, MO

Both gentlemen in the store were super to work with. I appreciate their flexibility plus how helpful they were throughout the process.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Saint Charles, MO

The young man that was there most visits was very helpful with any questions. At one point I changed my code and he alerted me when my son was trying to use the old code. There was no problem - but it shows you are paying attention to our units. Thank you

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

St. Louis, MO

Very clean and professional. Good security setup. Good prices.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bridgeton, MO

Ive stored hear 3 times now and everyone ive ever encountered has always been attentive and nice. Thank you

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Saint Louis, MO

The service was excellent, when I got to the location everything was ready I did not have to wait. I was very impressed with the offering of a free rental truck. The staff very professional and friendly. Uncle Bob's is what excellent customer service is all about.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.7 out of 5 stars

By

Troy, MO

I really think the units should have lights inside of them.

Staff
 
3.3
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

Maryland Hts, MO

He was very friendly and knowledgeable.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Creve Coeur, MO

The person that worked with me was so thorough and I believe his name was Derrick. I came in last minute and recieved great customer service. I appreciated his time, effort and ensuring that I understood all the info he gave me and that I was satisfied with the unit. I am in the customer service industry and the fact that he even offered me collateral to promote uncle Bobs was super impressive!!! I will for sure pass along the great expierence and thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Bridgeton, MO

(no red asterisk) I could only go on what I'd heard of others' experiences with various storage companies so I was pleasantly surprised. I was particularly impressed to get a call telling me I hadn't actually locked my unit properly - didn't know they walked the property checking each unit each day. Great service, beyond what I would have expected.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
4.9 out of 5 stars

By

Hazelwood, MO

Great staff and facility. I'd like to know why a propped open door doesn't send an alert to the office. It's a hazard and dangerous. Also notify all new renters not to block the doorway tothe buildings.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Maryland Heights, MO

nice and friendly people at the office

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Ballwin, MO

I was extremely satisfied with my customer service, the gentleman that helped me was very efficient and explained everything very well. Thanks again!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bridgeton, MO

Derek and Tim are just super to work with. I have rented here before and it was a pleasure to bring my business back. They are the reason I returned to do business here, along with a superior service. Thanks for keeping great people on board. It makes all the difference.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Bridgeton, MO

If I ever need a storage unit again, I will go to Uncle Bob's.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

St. Ann, MO

I was a little disappointed bc the unit I got was not one that I could get a free month on.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Stafford, VA

Tim and Derek have provided superb service! I highly recommend their store to anyone in the St Louis area.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Brentwood, MO

I was completelt happy with everything and tell everyone my great experience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Maryland Hghts, MO

I know that any question I ask or any help I need that they will help me any way they can.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Maryland Hts, MO

I did not expect such cheerful and knowledgeable managers; Tim especially was so comfortable to deal with and made renting so "do-able without difficulties!" I'm not done moving but don't dread it so much and really like the climate controlled space. I recommend your company and the two locations I experienced to anyone needing rental space (in fact my friend was one of your customers before). Thanks Uncle Bob!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

My experiences with this company have been nothing other than exceptional. I do not get to say ...

Billy, Saint Louis, MO

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.