5 x 5
24-Hour Access daily
Closed for Lunch:
1:00pm to 2:00pm, Mon-Sat.
Cherry Grove, Cincinnati and Withamsville
45245, 45244, 45150
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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.
July 29, 2015
Outstanding service, I requested two storage units due to the amount of my belongings and the representative called to advice me that there was a larger unit available if I was interested. Which I accepted, when I arrived, the representative was very helpful, and knowledgeable. I would absolutely recommend this location. I felt that she gave us her full attention and made sure we understood the details, and where our unit was located. With a moving out of our home, and moving into our new home, this was one of the only “easy” task that we experienced. Pricing of the unit was reasonable for the size, and location. We took advantage of the free truck rental which was a huge bonus in moving. Only thing I would recommend is repavement of the lot. Many pot holes, which our joke became if it makes it out of the parking lot it will not fall out of the truck.
July 29, 2015
The reservation part of the service was fantastic and efficient. I was able to borrow the truck and brought a load of household items to storage. When I arrived, I couldn't gain access to the facility because my code wasn't properly programmed. After 20 minutes on the phone with customer service, I was able to get in because they remotely opened the gate. I ended up unloading my storage unit during a thunderstorm because of the delay in getting in.
July 28, 2015
The only issue was that the hand dolly was broken and we had to find one to use that morning. Aside from that, it was a great experience.
June 25, 2015
People were great
April 27, 2015
This was a quick need situation and your company worked with us to help us accomplish our goal. It really helped that they made us aware of the one time use of your truck. This was great, we were able to make the move in one load.
April 27, 2015
Simple access to facility and storage unit
April 26, 2015
Great storage units and I will definitely recommend you guys! Great staff!!
April 23, 2015
The gate was normally open during the day. I don" see how someone in the office can monitor that is being done in the furtest units. Also the drain sewer IS EXTREELY recessed.
March 31, 2015
The two young ladies we very patient with me. I am an old man and have very bad hearing. Most people get annoyed with me for telling them to speak up and repeat themselves. But not the two of them. One of them even helped me dry the rain off my car before I put it in the storage unit. They are sweet.
March 31, 2015
Both court and Nicole were so helpful. They are a great team together and they made sure that all my needs were met. I am slightly handicapped and I needed help understanding the process and getting moved in. They were so courteous. Even after I moved in, if they see me on the property, they always ask how I am doing and if I needed anything. Thanks so much Court and Nicole!
March 29, 2015
Amazing staff with great customer service skills. Staff went above and beyond during move in and after.
March 26, 2015
Nichole was excellent! Very attentive and helpful with everything, even assisting me with getting a lock.
March 23, 2015
I had great expieriences there. If not for the financial issues of my separation and pending divorce, I would still be a guest... Thank you..
March 11, 2015
Very helpful and understanding of our needs had everything we needed and this is a very clean and tidy Business we would not go anywhere else..
March 5, 2015
Court and Nicole are always so nice and patient. The other day our lock was frozen and they were super quick to help me out. We chatted for a while and they are so fun and full of life. I'm glad we chose this site to store. We had read all the reviews online e and they are spot on with the cleanliness of the property and great treatment by the staff! Thanks guys!
February 23, 2015
really great experience. the manager (corey?) was just excellent. very positive and helpful. moving in and moving out was very easy.
January 27, 2015
great experience so far. love the online aspect.
January 4, 2015
Parking lot is the only thing that needs a little attention.
December 31, 2014
All of the services were excellent
December 25, 2014
Court, the Site Manager, is an asset to The Uncle Bob's family. Would definitely rent again, should the need arise. Thank you.
November 26, 2014
They help me so much their truck was brought back broken and they got me another truck
October 4, 2014
Great place to store. We like how clean the place is. Very friendly, helpful staff. Court is always cheerful and easy to talk to.
September 26, 2014
I will absolutely store here again in the future as long as Court is still the manager. Had she not help me load my moving truck I would have never made it to the airport in time to catch my plane. She could tell I was majorly stressed out and was super sweet to offer help. Thanks Court, you totally saved the day, you ROCK!
September 18, 2014
I called to make a reservation, and was given what I asked for without hesitation or problems. I was shown a unit that was what I needed,and was easy to find and get into. The associate was polite, helpful, and knowledgeable, and did not take up more of my time than was neccessary.
August 25, 2014
The office has been in the remodeling stage for quite sometime and I have not seen anybody while I go there. So I answered a 3 of 5 since I never see anyone. The lot is ok, but the front is good. I can definitley see that the manager takes pride in the appearence of the building & grounds.
July 25, 2014
Very knowledgeable and helpful.
May 3, 2014
I have been satisfied over the years except the past couple months the only thing that has aggravated me is the problem with the security gate not working properly, then it being left open all hours or can't get in . but that's the only complaint.
March 26, 2014
The lady who helped me was extremely friendly and she got the paperwork completed as quickly as possible.
March 2, 2014
You could always lower the price/month
March 2, 2014
The staff is very friendly and helpful. thanks for all u do.
February 27, 2014
The lady who helped me pick out my storage and did my paperwork was a gem. If every business had her they would all have great business.
February 12, 2014
I have rented space from this location on and off for the past 10 years. This is the best storage facility I have ever used. The staff has gone above and beyond what I would have ever expected from an storage facility even telling me if I had treouble on Christmas Eve they would come out to help with the gate, snow etc...The current manager and staff are great!
January 9, 2014
I find Wendy and her staff to be very professional and it a pleasure to do business with her and your organization. Sherrill
November 26, 2013
I was very happy with the service I received at your facility
November 23, 2013
very satisfied,,,and a great staff!
November 11, 2013
Under the circumstances, I am very appreciative of the professionalism with which management has been with your renters. I find it refreshing to see there are people still dedicated to making the costumer feel appreciated. Thank you
Terrace Park, OH
October 24, 2013
Wendy was a great help during our 2.5 month stay and we will recommend Uncle Bob's because of her.
September 18, 2013
your manager was very informative and explained everything about your storage. very impressed with the service received
Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.Read All About It