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Uncle Bob's Self Storage Reviews

- (512) 326-9696

Average Ratings

4.3 out of 5 stars
(4.3) 107 Ratings
Helpful/Friendly Staff
 
4.3
Appearance/Cleanliness
 
4.4
Expectations
 
4.1
Satisfaction
 
4.2
Likely to Recommend
 
4.3

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(19 Reviews)
4.4 out of 5 stars

By

Austin, TX

Caleb Paddock was an exceptional manager. He was raised in Abilene and had Texas manners. I realize not everyone is from Texas, but I feel everyone should have that courtesy. After all, I was born and raised in Midland, Tx.

Staff
 
4.5
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Austin, TX

everything was very easy and pleasant to set up. Staff was helpful and location is clean, easy to access and appears secure. I appreciate online payments

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Austin, TX

This is our third summer at this facility. Feel comfortable with this facility and the associates.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

Your associate was very helpful!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buda, TX

I am very satisfied with the whole experience using storage for the first time. I did not expect a good experience thinking that it would be like trying to get your vehicle that had been pounded. I feel that other storage locations would not had met my expectations even though I had lower them in my mind. I would rather return to Uncle Bobs instead of risking in having bad experience with someone else. Thanks!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Austin, TX

Some of the lights in my storage area are out. I just wish those could be replaced. I asked by nothing has happened. Other than that everyone at the storage facility is great!

Staff
 
5.0
Cleanliness
 
3.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
4.0
5.0 out of 5 stars

By

Austin, TX

i have been a customer for five years. that should speak volumes of my level of satisfaction!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Austin, TX

I think your office should be open all the time during duty hours. Im sure you guys are losing business b cuz of the paper clock mounted to the door. Thats what I almost did cuz we waitedfor 45 mins before the attendant came back and they were even 7 mins late but I stayed. Other than that everything else is fine.

Staff
 
4.3
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Austin, TX

Doing a great job

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Austin, TX

The entire process was smooth and easy. I recommend Uncle Bob's to everyone i know.

Staff
 
4.7
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.6 out of 5 stars

By

Austin, TX

being limited by a 9 P.M. lockout made it difficult to complete my move in, At check in I was told with prior arrangements I would be allowed to enter the complex after 9 P.M.. When I tried to arrange this I was told it couldn't be done, which put a strain on my limited time to accomplish the move.

Staff
 
4.3
Cleanliness
 
4.7
Expectations
 
3.0
Satisfaction
 
3.0
Recommend
 
3.0
5.0 out of 5 stars

By

Austin, TX

Everything was handled in a very courteous and professional fashion, above and beyond expectations.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Lufkin, TX

Doing business with Uncle Bob's Self Storage has been a wonderful and rewarding experience. I will certainly recommend Uncle Bob's to anyone I know is looking for a good storage facility.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

San Diego, CA

You exceeded expectations because all the other storage places I had visited were 180 deg op of Uncle Bob's.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Sugar Land, TX

I wish there will be rental truck at every Uncle Bob's Self Storage like the place that I rent in Austin. It was convenient and cheaper than U-Haul.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Austin, TX

I had to move unexpectly and was an emotional wreak. The 2 gentlemen that served me were extremely professional. They were patient and helped me find what I needed. I have been in the service industry for over 20 years. I worked as a manager at a restarant in a high profile 5 star hotel. You either have an amazing training program, or you just hired great employees. Thank you.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

North Richland Hills, TX

Love the use of the truck!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Austin, TX

Everything is great.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Austin, TX

I was in and out so fast that it blew my mind, and all fees and paperwork needed for the rental was so easy to obtain I didn't even have to go back home..

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

We want to express our complete satisfaction with Sherry at the Cedar Park TX storage facility. ...

The Bailey Family, Cedar Park, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.