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Uncle Bob's Self Storage Reviews

- (512) 833-8336

Average Ratings

4.2 out of 5 stars
(4.2) 68 Ratings
Helpful/Friendly Staff
 
4.4
Appearance/Cleanliness
 
4.2
Expectations
 
4.0
Satisfaction
 
4.2
Likely to Recommend
 
4.2

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(13 Reviews)
4.8 out of 5 stars

By

Austin, TX

Everything was fine.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Austin, TX

We visited the site twice - the first just to check availability, the second to rent. Elissa was fantastic - she offered to hold a space based on our interest on the first trip and then was extremely helpful when the rental was completed with the second trip. Since there is construction occurring on site, she even checked with them to understand access issues (if any) for when we are wanting to heavily use the new rental. She is what any business would want as an initial customer contact - you company is lucky to have someone like this that truly cares about people.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Missouri City, TX

All is good. Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Austin, TX

alot of constuction and the security was not nice

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.9 out of 5 stars

By

Austin, TX

Everything is absolutely perfect and I am completely satisfied, sometimes tho there is nobody in the office to take my payment and I have to wait. I understand this though, a person can't be everywhere at once, so I do not have a complaint.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Austin, TX

i truly like that the back in five minutes sign means back in five minutes

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Austin, TX

You have a very well organized company with great employees. I will always use your storage in the future.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.5 out of 5 stars

By

Fort Worth, TX

I used Uncle Bob's in New Hampshire and was extremely pleased, but the location on North Lamar in Austin is every dirty and now, because of construction, not a secure location. I visited the unit last weekend and felt very unsafe. There is no fence, gate or anyone obviously watching the property. Two apparently homeless persons were in the parking lot, and I did not get out of the car until they left. There is no lock on the door to the climate-controlled units, and had I not had a man with me, I would NEVER have gone into that building alone, given the lack of security on the premises. I have decided to look into other options and would likely make a change immediately, except I do not live in Austin and have no plans to be in town for another month or so. This has turned out to be quite a disappointment.

Staff
 
5.0
Cleanliness
 
2.3
Expectations
 
3.0
Satisfaction
 
3.0
Recommend
 
4.0
3.9 out of 5 stars

By

Austin, TX

The service I have received from your people has been very good.

Staff
 
3.7
Cleanliness
 
3.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Austin , TX

Always professional.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Richardson, TX

The lady that helped me on the phone and in person (sorry I don't remember her name), was GREAT. Very knowledgeable and friendly and helpful. Overall, an excellent storage rental experience. (Prior to working with Uncle Bob's, I tried to rent a storage facility at Watson and Taylor-I felt like I was at a Time Share Sales Presentation - very high pressure, no knowledge, not friendly or helpful. After my experience at Watson and Taylor....Uncle Bob's was a fresh breath of spring air.)

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

Second time to use your storage facility....always very helpful and easy to work with. Will definitely recommend to friends and family. Thanks!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Austin, TX

I moved from the storage down the street because they were not at all customer friendly

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

We want to express our complete satisfaction with Sherry at the Cedar Park TX storage facility. ...

The Bailey Family, Cedar Park, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.