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5547 McNeil Drive, Austin, TX 78729

(512) 219-5996

Average Ratings

4 out of 5 stars
(4.4)

136 Ratings & 20 Reviews

Staff
 
4.5
Cleanliness
 
4.5
Expectations
 
4.2
Satisfaction
 
4.3
Recommend
 
4.4
Uncle Bob's Self Storage - Austin, TX (#197)

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.


20 Customer Reviews

.5 out of 5 stars

Liberty Hill, TX

The office manager had to deal with multiple customers at the same time, one of which was not very nice. She kept her cool and was very apologetic for my wait and the system issues that occurred during my rental agreement process. I have rented a storage unit from this same store several times throughout the years and I'm always more than happy to do business with them.

.5 out of 5 stars

Austin, TX

the associates in Austin were incredibly knowledgable and nice Richard & Shirley

.5 out of 5 stars

Austin, TX

The contract process seems a bit laborious, and the person working didn't seem to be able to multitask. I had to wait 25 minutes while he helped someone when I had a pretty simple request of cancelling one of my storage units.

.5 out of 5 stars

Austin, TX

Great crew. Exceptionally clean and maintained throughout. Everyone I encountered was professional and kind.

.5 out of 5 stars

Austin, TX

So far, I'm completely satisfied, and am understanding with the slight "wait" I had. He was busy with another customer.

.5 out of 5 stars

Austin, TX

I believe JT OR JD helped me, he was awesome and everyone made my experience simple and easy during a tough time in my life. I will definitely recommend, and appreciate y'alls work!

.5 out of 5 stars

Austin, TX

The gentleman who helped me was truly a nice guy..I like the fact I can get 24 hour access.although I don't understand the extra charge for this, the gate opens the same way during the day :)

.5 out of 5 stars

Austin, TX

When we opened our storage room after several months there was some sort of fuzzy stuff on the floor. I assume it came in under the door.

.5 out of 5 stars

Chicago, IL

Being a customer for almost five years,it would mean alot if i were to recieve a months free storage just to say thanks for being a customer.

.5 out of 5 stars

Austin, TX

I feel safe having my stuff there in storage and I have recommened this to many people.

.5 out of 5 stars

Austin, TX

Well maintained location, friendly staff, great customer service!

.5 out of 5 stars

Austin, TX

Everything was fine, thanks.

.5 out of 5 stars

Cedar Park, TX

Very impressed with cleanliness of the storage unit.

.5 out of 5 stars

Austin, TX

Above & Beyond. Thanks Shirley.

.5 out of 5 stars

Austin, TX

If I ever need storage space again, I will definitely be back!

.5 out of 5 stars

Austin, TX

Office staff always remember my name when I go in - amazing, esp. since I'm only in there once a month. Keep up the great work!

.5 out of 5 stars

Tehachapi, CA

The units that open to deep drops should be discounted as they are very difficult to pack and unpack. Shirley is a treasure. She is the main reason I booked with Uncle Bob's and took more than one unit.

.5 out of 5 stars

Cedar Park, TX

Very nice staff, nice facility. Pleasant experience.

.5 out of 5 stars

Austin, TX

ya'll are just fabulous!

.5 out of 5 stars

Brownsville, TX

everything as expected....thank you


What do customers say?

9 of 10 customers would recommend us to friends and family!

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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