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6457 General Green Way, Alexandria, VA 22312

(703) 750-3668

Average Ratings

4 out of 5 stars
(4.4)

132 Ratings & 24 Reviews

Staff
 
4.5
Cleanliness
 
4.4
Expectations
 
4.2
Satisfaction
 
4.4
Recommend
 
4.5
Uncle Bob's Self Storage - Alexandria, VA (#057)

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.


24 Customer Reviews

.5 out of 5 stars

Alexandria, VA

Even though I was late, the salesperson waited for me! I really appreciate the extra effort that the salesperson did, and her understanding of my inconvenience of being late!

.5 out of 5 stars

Alexandria, VA

We were unable to get to our storage unit due to an elevator outage. When we informed the office of this, they contacted the corporate office and gave us 1 month free. This was a pleasant surprise! We will tell everyone we know about Bob's - that is a guarantee!

.5 out of 5 stars

Falls Church, VA

The staff were great-helpful, friendly and knowledgable

.5 out of 5 stars

Alexandria, VA

Excellent staff. Always helpful above and beyond..

.5 out of 5 stars

Arlington, VA

The whole experience was straight forward and easy.

.5 out of 5 stars

Washington, DC

Limited experience with different storage providers, but most of those we have seen or used were not well-maintained or seemed "iffy", so our expectations for storage providers in general were pretty low.

.5 out of 5 stars

Alexandria, VA

every aspect of the customer service was excellent

.5 out of 5 stars

Washington, DC

The moving truck is a great perk. I have already recommended two additional people that are storing with you now. Thank you for your service.

.5 out of 5 stars

Alexandria, VA

The entire time I rented there, the door by the elevator was broken and never shut properly. The elevator was in pretty bad shape with lack of maintenance and required the door to hit you to reopen. Multiple times that could have knocked me over as my hands were full loading items.

.5 out of 5 stars

Alexandria, VA

Often lights are out in the storage areas and there are spider webs everywhere!

.5 out of 5 stars

Arlington, VA

For the past couple years, facility maintenance was not impressive. The elevator I use was broken, doors were bent and didn't operate well. This seems to have been addressed recently, as things seem to have been fixed to the degree that they work now.

.5 out of 5 stars

Alexandria, VA

They were extremely helpful and since was a returning client they told me about a discount on got on my unit. I was not expecting that.

.5 out of 5 stars

Alexandria, VA

Everything is great!

.5 out of 5 stars

Nottingham, MD

Wish there was hand soap in the bathroom.

.5 out of 5 stars

Alexandria, VA

Very personable and great service. There were no hidden fees, no red tape that wasn't advertised (even for using the truck), and on one occasion, I improperly locked my unit and was notified; I thought that was fantastic. I just wish all of my dealings in life were the same as I had when renting the unit!

.5 out of 5 stars

Alexandria, VA

Extra friendly and good advice. Also, very quickly got me in and out - not rude but to let me get going/moving. Very happy with experience and staff.

.5 out of 5 stars

Springfeild, VA

None, everything is good. I can't think of.

.5 out of 5 stars

Arlington, VA

Your employees were the best! I've never known anyone to be so helpful, prompt, and understanding. I appreciate the price and the hours and all that other good stuff, truly, but I'm recommending your facility based on your employees. THANKS A MILLION!!!

.5 out of 5 stars

Alexandria, VA

The space suited our needs and was reasonably priced. The staff was always very friendly and helpful in a warm and genuine way, rather than at arm's length and institutional. I have happily recommended Uncle Bob's many times.

.5 out of 5 stars

Arlington, VA

Brittany is one of the nicest people I have ever met at your storage facility. She always greeted me with a smile and made the process so easy. She deserves major recognition!

.5 out of 5 stars

Alexandria, VA

I am extremely happy with Bob's and wouldn't think of using a different storage company . keep it up !

.5 out of 5 stars

Arlington, VA

you were great to me. thanks

.5 out of 5 stars

Alexanria, VA

Just one thing; outside night lighting is inadequate. I'm hefty guy and I'm uncomfortable being there at night/after dark. Motion sensor lights would be helpful.

.5 out of 5 stars

Alexandria, VA

Have rented units before and everything was as it should have been from previous experience


What do customers say?

9 of 10 customers would recommend us to friends and family!

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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