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Uncle Bob's Self Storage Reviews

- (703) 750-3668

Average Ratings

4.4 out of 5 stars
(4.4) 171 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.4
Expectations
 
4.1
Satisfaction
 
4.3
Likely to Recommend
 
4.5

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Woodbridge, VA

Your rep Brittany took her time to be certain everything was explained in a very informative manner and that my needs would be satisfied.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.7 out of 5 stars

By

Arlington, VA

Office was musty smelling and the storage space had cobwebs. The storage door was nicely and promptly painted after chipped paint covered

Staff
 
4.0
Cleanliness
 
2.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Silver Spring, MD

Keep good work as always Britney and Nicole

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Remsen, NY

I can't begin to explain the horror me and my husband had with our previous storage place, from bad customer service to skunks in our unit all of our things were ruined. When I spoke to the excellent employee at uncle bobs I instantly had more faith In renting a unit again and the lady who greeted me was phenomenal!!! so nice and full of knowledge thank you so much

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Alexandria, VA

I'm glad I find you guys when I was looking around city for a unit. Thanks!

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Annandale, VA

I should have been informed about the hour lunch when I pre arranged my move in date. If I had been paying movers I would have gone elsewhere.

Staff
 
4.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.8 out of 5 stars

By

Alexandria, VA

I'll need your services back in a few months and I'll be back

Staff
 
4.5
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Scottsdale, AZ

Very easy to communication with desk staff at store #057 and while I cannot remember the names of everyone I called with occasionally they were always polite and helpful. Thanks!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
3.8 out of 5 stars

By

Alexandria, VA

Generally, we like our experience with you. However, small things are irritating, like the fact that the door to the building our unit was in was broken and didn't shut for over a year and there is no electricity to our unit, so the the light fixture in the unit won't work--at least, that's what we were told when we complained. If I remember correctly, I also can't pay for my unit online, which is ridiculous.

Staff
 
3.8
Cleanliness
 
3.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
3.7 out of 5 stars

By

Alexandria, VA

EB's prices were the lowest...so I did not expect the most convenient nor cleanest place. It was pretty clean, but the convenience (e.g. getting keys for freight elevator access, narrow halls and doors, etc.) was as expected...not great, but not terrible either...just inconvenient.

Staff
 
3.8
Cleanliness
 
3.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
3.0
3.7 out of 5 stars

By

Alexandria, VA

I asked about a climate controlled space and was told there are none... Agent never looked in the computer nor did she tell me if any may open up.

Staff
 
3.7
Cleanliness
 
4.7
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

Alexandria, VA

Even though I was late, the salesperson waited for me! I really appreciate the extra effort that the salesperson did, and her understanding of my inconvenience of being late!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Alexandria, VA

We were unable to get to our storage unit due to an elevator outage. When we informed the office of this, they contacted the corporate office and gave us 1 month free. This was a pleasant surprise! We will tell everyone we know about Bob's - that is a guarantee!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Falls Church, VA

The staff were great-helpful, friendly and knowledgable

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Alexandria, VA

Excellent staff. Always helpful above and beyond..

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Arlington, VA

The whole experience was straight forward and easy.

Staff
 
4.3
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Washington, DC

Limited experience with different storage providers, but most of those we have seen or used were not well-maintained or seemed "iffy", so our expectations for storage providers in general were pretty low.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Alexandria, VA

every aspect of the customer service was excellent

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Washington, DC

The moving truck is a great perk. I have already recommended two additional people that are storing with you now. Thank you for your service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.6 out of 5 stars

By

Alexandria, VA

The entire time I rented there, the door by the elevator was broken and never shut properly. The elevator was in pretty bad shape with lack of maintenance and required the door to hit you to reopen. Multiple times that could have knocked me over as my hands were full loading items.

Staff
 
5.0
Cleanliness
 
3.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
3.0
4.5 out of 5 stars

By

Alexandria, VA

Often lights are out in the storage areas and there are spider webs everywhere!

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.2 out of 5 stars

By

Arlington, VA

For the past couple years, facility maintenance was not impressive. The elevator I use was broken, doors were bent and didn't operate well. This seems to have been addressed recently, as things seem to have been fixed to the degree that they work now.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.8 out of 5 stars

By

Alexandria, VA

They were extremely helpful and since was a returning client they told me about a discount on got on my unit. I was not expecting that.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Alexandria, VA

Everything is great!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Nottingham, MD

Wish there was hand soap in the bathroom.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.